• To know the mission statement of the Muscat Urology and Nephrology Healthcare Centre and the type of services that they provide.
  • To be treated with dignity and respect, consistent with professional standards for all patients regardless of manner of payment, race, age, sex, nationality, religion, culture, disability or any other factor.
  • To receive care that is considerate and respectful of the patients’ personal values and beliefs.
  • To receive health care on the basis of clinical needs.
  • To receive emergency medical care and treatment easily and promptly.
  • To be referred to a specialist/consultant for special care when there is a clinical need.
  • Patients have the right to access their Medical Record and Medical Information.
  • Patients have the right to a second opinion or to have their care transferred to another physician if they are not satisfied with the care or opinion provided.
  • To receive relevant, current and understandable information concerning their medication and treatment.
  • To discuss and request information related to their specific drug therapy, possible adverse side effects and drug interactions.
  • To have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions or contraindications.
  • To monitor the patient compliance and proper drug use and institute remedial interventions when necessary.
  • To have any complaint that they may make, acknowledged, fully investigated, and be provided with a written response as per the facility policy.
  • To be protected from physical assault during their visit/ stay in the health care establishment.
  • Receive healthcare services in a safe environment that suits your health condition and prevents you from harm and negligence.
  • Receive proper guidance and orientation on the available facilities in healthcare institutions, with the existence of notification signs of unsafe places (where needed).
  • Protect your privacy and medical information while you are in the healthcare institution and after leaving it as per the rules and regulations followed by Sultanate of Oman.
  • Accept or reject the participation in any proposed research to you, with the right to withdraw from any research you committed to, without it affecting the given healthcare.
  • You or one of your immediate family members have the right to be informed about your health condition and treatment plan (medical & surgical) in a simple and understandable language with preservation of your right to accept or refuse the plan, if your refusal is not conflicting with Public Health Laws.
  • You or one of your immediate family members have the right to know the name and specialty of the treating doctor and the medical team taking care of you.
  • You or one of your immediate family members have the right to discuss with the treating doctor: the treatment plan, expected outcomes, suggested alternatives, if available, plus the risks and potential side-effects.
  • You or one of your immediate family members have the right to be informed about any medical error you encountered during the medical care and about the mechanisms followed in such situations, with the condition that it does not affect the provided care.
  • You have the right to receive attendance certificate or sick leave based on the recommendations of the treating doctor, with reference to your health condition, as per the rules and regulations followed by the healthcare institution.
  • Be involved in your treatment plan and take full responsibility on your decision, whether accepting or refusing the diagnostic or therapeutic procedure, after being informed about possible health consequences that may incur, confirming your decision by signing corresponding forms, provided that your decision is not followed by consequences that could be held against you in case you needed to come back to treat the same illness or health condition. In case of children and incompetent patients, the guardian will have the right to make decision regarding the treatment plan without causing harm to them and without conflicting with Child Law and Public Health Laws.
  • Know the nature of the diagnostic or therapeutic procedure decided by your treating doctor before it’s executed.
  • Receive appropriate care while allowing natural death and proper body handling upon death.
  • You or one of your immediate family members have the right to share your commendations, comments, and voice a complaint or concern regarding treatment and care, without fear of reprisal.
  • You have the right to voice your complaint to the COO or to the patient services department, when dissatisfied with any healthcare worker or care provided


  • Appreciate that some patients’ health situations mandates to receive care before you.
  • Leave the healthcare institute after receiving the healthcare required or after discharge, according to the advice of the treating doctor.
  • Appreciate that this Healthcare Centre may be considered an educational Centre for medical, nursing, and allied medical sciences students.
  • Respect the Healthcare’s working hours. The same applies to the visitors.
  • Follow the healthcare institution’s rules and regulations affecting safety and conduct, such as, non-smoking policy.
  • Keep personal valuables safe, and in case of admission in hospitals bring only essential belongings for your stay.
  • Preserve the properties of the healthcare centre and use its facilities and equipment in a safe and appropriate manner.
  • Provide all required information during your first registration at the Healthcare Centre to show what proves your identity, such as national identity card, passport or birth certificate for Omani patient; and resident card for Non-Omani patient. Update your data in case of any changes, such as, mobile number or address.
  • Disclose any information related to your current and past medical condition including allergy types and communicable diseases, if existing, even if you have not been asked.
  • Follow the instructions of your treating doctor and perform the needed requirements for treatment and diagnosis, such as investigations and specimen provision.
  • Follow the treatment plan and comply with the instructions given by your treating doctor, whether related to taking your medications or your daily activities, provided that you inform your treating doctor if there is difficulty in complying.
  • Treat all healthcare workers with respect and consideration. Violence (verbal or physical) and abuse to healthcare workers mandate immediate investigation of reported violence/abuse legal accountability and punishment according to the Articles 191, 192 and 193 of the Oman Penal Law.
  • Respect other patients’ privacy, confidentiality and comfort.
  • Show respect to the traditions and customs and reflect decent appearance and acceptable clothing when accessing the healthcare facilities.



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